Customer Service - Work from Home - Flexible Schedule

Tim's Financial; Okotoks; Hybrid; Full time

Job summary

A leading financial institution based in Canada is seeking a Customer Experience Representative. This role involves providing exceptional support to customers and meeting performance objectives. Ideal candidates have at least 1 year of customer-facing experience and are skilled in problem-solving. The position offers flexible scheduling, allowing you to set your own hours from home. Join a team focused on delivering quality interactions, not just transactions.

Qualifications

• 1+ year of customer-facing experience required.
• Strong problem-solving skills and passion for innovation essential.
• Eagerness to learn and adapt to new technologies necessary.

Responsibilities

• Provide exceptional customer support in a collaborative team.
• Meet performance objectives and productivity targets.
• Handle customer interactions with care and professionalism.

Skills

Customer-facing experience

Problem-solving skills

Adaptability to new technologies

Ability to meet performance objectives

Comfort with change

Job description

Overview

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Compensation and Schedule

• Earn $21.50 CAD per hour¹
• Work from the comfort of your home
• You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)
• Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²
• Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities