Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider in Ontario is looking for a dedicated customer support representative. The role involves providing inbound support, resolving technical issues, and maintaining customer relationships. Requirements include one year of customer service experience, a high school diploma, and strong problem-solving skills. This position offers a base salary plus incentives, comprehensive benefits, and the convenience of working from home in a supportive environment.

Benefits

Base salary of $21.49/hr

Paid training

Health benefits

Performance-based incentives

Qualifications

• 1+ year of customer service experience required.
• Ability to work evening or overnight shifts.
• Strong problem-solving skills and multi-tasking abilities.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to client products.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences.

Skills

Customer relationship building

Problem-solving

Multi-tasking

Technical support

Education

High school diploma or GED

Tools

PC knowledge

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Base salary of $21.49/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and lucrative employee referral bonus opportunities
• Comprehensive benefits including medical, dental, and vision insurance
• Strong opportunities for career growth and personal development within the company
• Work-from-home convenience with a supportive and inclusive culture

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones and computers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Strong focus on building customer relationships
• At least 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and proficiency in multi-tasking

How to Stand Out (Preferred Qualifications):

• Technical support experience is preferredFamiliarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• A quiet, distraction-free environment to work from in your home