Customer Service / Tech Support Rep – Consumer Electronics (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Winnipeg is looking for a customer support representative. You will provide inbound support, resolve technical issues, and enhance customer experiences. This role requires a minimum of 3 months of customer service experience and offers a salary of up to $18/hr, plus various benefits including medical insurance and flexible schedules. Join a company committed to employee growth and an inclusive culture.

Benefits

Medical, dental, and vision insurance

Paid time off

Career advancement opportunities

DailyPay enrollment option

Qualifications

• Minimum of 3 months of customer service experience required.
• Technical support experience is essential for the role.
• Strong problem-solving skills needed to navigate systems.

Responsibilities

• Provide inbound customer support using call flow guide.
• Resolve technical issues related to hardware and software.
• Track and document information in databases.

Skills

Customer service

Technical support

Problem-solving

Communication

Education

High school diploma or GED

Job description

Employer Industry: Consumer Electronics

Why consider this job opportunity:

• Salary up to $18/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance, and paid time off
• Opportunity for career advancement, with 80% of leaders promoted from within
• Work-from-home convenience with a supportive, inclusive company culture
• Engaging employee programs focusing on diversity, wellness, and professional development

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Minimum 3 months of customer service experience
• Technical support experience is essential
• Open availability to accommodate varying schedules
• High school diploma or GED is required
• Strong problem-solving skills and ability to navigate computer systems effectively

How to Stand Out (Preferred Qualifications):

• Experience in a fast-paced, multi-tasking environment
• Eagerness to learn new technologies and adapt quickly
• Strong focus on building customer relationships

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.