Customer Service Specialist

Univar; Canada; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading global distributor of chemicals is seeking a Customer Service Specialist located in Canada. This role involves managing the entire order process, ensuring a positive customer experience, and building strong relationships. Candidates should possess a university degree or equivalent experience, along with 2 years of customer service experience, excellent organizational skills, and proficiency in Microsoft Office. The company offers competitive salary benefits and a commitment to diversity and employee well-being.

Benefits

Paid training and development programs

Global career advancement opportunities

Employer-paid medical & dental benefits

Pension with employer-matched contributions

Qualifications

• 2 years of customer service experience required.
• Must excel in multitasking and prioritizing tasks.
• Strong interpersonal skills for effective collaboration.

Responsibilities

• Manage the full order cycle from receipt to delivery.
• Respond to customer inquiries and find solutions.
• Build long-term customer partnerships.

Skills

Organizational proficiency

Attention to detail

Excellent time management

Problem-solving

Customer-focused attitude

Strong computer skills

Education

University degree or equivalent experience

Tools

Microsoft Office Suite

Job description

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Company Name: Univar Solutions Canada LTD

Requisition ID: 34303

A Place Where People Matter

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

About the position

Join a team where your impact matters! As a Customer Service Specialist, you’ll be the go-to expert for our customers—owning the entire order process from start to finish. This isn’t just about processing orders; it’s about creating a seamless, positive experience every step of the way. You’ll coordinate fulfillment, provide timely updates, and resolve challenges with confidence, all while building strong, lasting relationships. If you thrive in a fast-paced environment and love being the trusted partner customers rely on, this role is for you.

What we offer

• Paid training and development programs at every level.
• Global career advancement and mentoring opportunities.
• Competitive salary benefits to include employer-paid medical & dental, short term and long term disability coverage, pension with employer-matched contributions.
• Employee Resource Networks that are advocating for advancing diversity, equity, and inclusion within the company.

What you’ll do

• Manage the full order cycle by receiving and accurately processing customer orders, ensuring every step is handled with care from entry to delivery.
• Act as a trusted partner to customers, responding to inquiries, finding opportunities to meet their needs, and developing practical solutions that strengthen the business relationship.
• Build and sustain long‑term customer partnerships by providing a consistent and professional experience, promoting trust and reliability.
• Communicate clearly and effectively, both with customers and across internal teams, to share updates, solve challenges, and keep processes running efficiently.
• Work together with colleagues, contributing to a positive team environment where knowledge and guidelines are shared.
• Quickly identify and address problems, managing order discrepancies, delays, or other issues proactively.
• Adapt to additional tasks and projects as needed, ensuring flexibility and responsiveness to evolving business needs.

What we would like from you

• University degree or equivalent experience with specialized training in a related field (i.e. chemistry, sales, or customer service) with two (2) years of customer service experience.
• Must exhibit strong organizational proficiency, attention to detail, and excellent time management capabilities.
• Demonstrated proficiency in problem‑solving with the ability to effectively prioritize and multitask.
• Should be a fantastic colleague who is customer focused and dedicated, with a proven ability to confidently interact with internal and external partners.
• Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and well‑being of our daily lives - from life‑saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefit offering to support our employees’ physical, emotional, and financial well‑being.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.