Customer Service Representative - Work From Home

Spade Recruiting; Blackfalds; Remote; CAD 30,000 - 60,000; Full time

Job summary

A recruitment agency is seeking enthusiastic, self-driven individuals for a remote position assisting clients with outstanding service and product knowledge. Responsibilities include managing customer calls and distributing benefit enrollment materials. Full training is provided, and competitive compensation is offered alongside bonuses and benefits after three months.

Benefits

Full training provided

100% work from home

Competitive compensation

Career advancement opportunities

Full benefits after 3 months

Qualifications

• Enthusiastic and self-driven individuals required.
• Ability to provide outstanding service and product knowledge.

Responsibilities

• Distributes benefit enrollment materials and determines eligibility.
• Handle incoming customer service calls.
• Respond to client requests for coverages.

Job description

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Responsibilities

• Distributes all benefit enrollment materials and determines eligibility.
• Handle incoming customer service calls
• Dispatch incoming customer phone calls
• Accept customer calls and return customer
• Respond to client requests for coverages while representing their best interests.
• Create and explain individualized policies via our Needs Analysis system.
• Work and learn from management teams to stay up to date on new products, services, and policies.

Benefits

• Full training provided
• 100% work from home.
• Competitive compensation.
• Paid weekly along with earned bonuses.
• Career advancement opportunities.
• Full benefits after 3 months.
• Values a healthy work-life balance