Customer Service Representative - Speedy Glass

Belron Canada; Penticton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive service provider located in Penticton is looking for a Customer Service Representative. In this role, you will own the customer experience while providing administrative support and enhancing service quality. The position offers on-the-job training and a competitive pay range from $22.50 to $26.00 per hour. The ideal candidate enjoys building relationships and has experience in customer service roles.

Benefits

Training and skill development

Work-life balance

Benefits and pension from day one

Qualifications

• No formal education is required; on-the-job training provided.
• Must have a valid Class 5 driver’s license.

Responsibilities

• Own the customer’s experience ensuring a positive impact.
• Perform administrative tasks for smooth Service Centre operations.
• Work with insurance partners to provide customer value.
• Maintain vehicle clean by vacuuming interiors and cleaning windows.
• Shuttle vehicles to and from the repair shop.

Skills

Customer relationship building

Experience in retail, hospitality, or tourism

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto, and Vanfax, we take this seriously, which is why we invest tirelessly in developing our people to realize their full potential.

We welcome applications from everyone and are firmly committed to diversity, equity, and inclusion in the workplace. We take pride in ensuring every member of our team feels empowered.

Ready to tap into your best and drive your career forward?

Belron Canada is dedicated to developing, certifying, and advancing a highly trained team of technicians in the automotive glass industry. If you want an exciting career working with sophisticated equipment alongside top experts, we’d love to hear from you. We are committed to diversity, equity, and inclusion, ensuring all team members feel valued and empowered.

You are the person who sets the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role, working both administratively and with the public. You will be the key to making things run seamlessly, collaborating with a supportive team to solve problems.

If you seek stimulating work that makes an impact, this is the perfect place to start your career.

Your role at a glance :

Your responsibility is to own the customer’s experience and ensure we make a positive impact on their day.

• Complete administrative tasks to ensure the Service Centre runs smoothly.
• Add value to the customer and identify opportunities to improve store performance.
• Work with insurance partners to help customers get the best value.
• Delight customers by vacuuming vehicle interiors, cleaning windows, and assisting with small windshield repairs (our tools are easy to use!).
• Shuttle vehicles to and from the repair shop.

Who you are :

• You value building relationships with customers and teammates.
• You have experience in retail, hospitality, or tourism, helping people.
• No formal education is required; we provide on-the-job training!
• You hold a valid Class 5 driver’s license and can work at various Belron Canada locations within your area.

Why Belron Canada will bring out your best :

• You will see the results of your work and have opportunities to try new things.
• Forget unpredictable schedules and long hours. We value work-life balance.
• Our benefits and pension start on your first day.
• As a growing organization, opportunities for advancement, training, and skill development are always available.

Range of pay for a Customer Service Representative is between $22.50 - $26.00 per hour.

We believe genuine care makes a real difference in the customer experience and in our team members’ careers.

Belron Canada is part of Belron International, a global leader in auto glass repair, replacement, and digital camera calibration. We operate over 325 service centres, 2 distribution centres, and 26 warehouses across 10 provinces, with over 1,200 employees.

We are committed to excellence, sustainability, and providing world-class care for our communities and the environment.