Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Wainwright; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service company is seeking a remote Customer Support Representative who is fluent in both Spanish and English. You will assist customers with inquiries, document their information, and promote additional services. Preferred candidates have at least a year of customer service experience and possess strong problem-solving skills. A supportive work environment and comprehensive benefits are included.

Benefits

Salary range of $16-$20 per hour

Comprehensive benefits including medical, dental, vision insurance

DailyPay enrollment option

Opportunities for career advancement

Work-from-home convenience

Qualifications

• Fluent in both Spanish and English.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support in both Spanish and English using a call flow guide.
• Assist customers with basic technical issues and inquiries.
• Track, document, and retrieve customer information in databases.
• Promote additional products and services to customers.
• Deliver exceptional customer experiences.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Strong computer navigation skills

Multi-tasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Support

Benefits

• Salary range of $16-$20 per hour, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Opportunities for career advancement and personal development, with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive culture
• Engaging company events and programs focused on diversity, equity, and inclusion

Responsibilities

• Provide inbound customer support in both Spanish and English using a call flow guide
• Assist customers with basic technical issues and inquiries
• Track, document, and retrieve customer information in databases
• Promote additional products and services to customers
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment from home
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

Preferred Qualifications

• Experience working in a remote customer service role
• Familiarity with various customer service technologies
• Strong problem-solving skills and adaptability
• Previous experience in a bilingual support role