Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; San Juan de Terranova; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading customer service provider is seeking candidates for remote customer support roles. You will assist customers in both English and Spanish, resolving technical issues and enhancing their experience. The ideal candidate has at least 1 year of customer service experience and must work in a distraction-free environment. This role offers opportunities for career growth within an inclusive culture.

Qualifications

• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Strong computer navigation skills and proficiency in multi-tasking.

Responsibilities

• Provide inbound customer support in both English and Spanish.
• Assist customers in resolving basic technical issues.
• Document and retrieve information in databases.
• Offer additional products and services to enhance customer experience.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Opportunity in the Customer Service and Call Center Solutions industry focused on remote work and bilingual support.

What to Expect (Job Responsibilities)

• Provide inbound customer support in both English and Spanish using a call flow guide
• Assist customers in resolving basic technical issues
• Document and retrieve information in databases
• Offer additional products and services to enhance customer experience
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in Spanish and English
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in multi-tasking

How to Stand Out (Preferred Qualifications)

• Experience with fast-paced customer service environments
• Eagerness to learn and adapt to new technologies
• Familiarity with remote work setups and requirements

#CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities #InclusiveCulture

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