Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading customer service provider in Ottawa, Canada, is seeking bilingual customer support representatives fluent in Spanish and English. This remote position involves assisting customers, resolving technical issues, and delivering exceptional service. Candidates should have at least one year of experience in customer service and a high school diploma. The role offers competitive pay and comprehensive benefits.

Benefits

Comprehensive medical, dental, and vision insurance

Paid training and mentorship programs

Opportunity for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Experience in a fast-paced customer service environment preferred.
• Familiarity with new technologies and software applications.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services to customers.
• Deliver exceptional customer experiences consistently.

Skills

Fluent in both Spanish and English

Strong computer navigation skills

Ability to work in a quiet environment

Education

High school diploma or GED

Job description

Overview

• Salary up to $20/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and mentorship programs to support personal development
• Engaging company culture with networking opportunities and wellness programs

Responsibilities

• Provide inbound customer support using a call flow guide in both Spanish and English
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to customers
• Deliver exceptional customer experiences consistently

Qualifications

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in multi-tasking

Preferred Qualifications

• Experience in a fast-paced customer service environment
• Familiarity with new technologies and software applications
• Ability to work flexible hours

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