Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Cambridge; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service solutions provider is seeking a bilingual Customer Support Agent to provide support in Spanish and English remotely. Candidates should have at least one year of customer service experience and a high school diploma. This role offers a salary up to $20/hr, plus performance-based incentives and comprehensive benefits. Ideal for those looking to grow in an inclusive work environment.

Benefits

Comprehensive medical, dental, vision insurance

Paid time off

DailyPay enrollment option

Qualifications

• Fluent in both Spanish and English.
• Minimum of 1 year of customer service experience.
• Open availability for work shifts.
• A quiet, distraction-free home environment for work.

Responsibilities

• Provide inbound customer support in both Spanish and English using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer and promote additional products and/or services.
• Ensure exceptional customer experiences with each interaction.

Skills

Bilingual (Spanish and English)

Customer service

Multi-tasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity

• Salary up to $20/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of management promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option to access your pay early
• Inclusive company culture with networking and mentorship programs

What to Expect (Job Responsibilities)

• Provide inbound customer support in both Spanish and English using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer and promote additional products and/or services
• Ensure exceptional customer experiences with each interaction

What is Required (Qualifications)

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• Open availability for work shifts
• High school diploma or GED
• A quiet, distraction-free home environment for work

How to Stand Out (Preferred Qualifications)

• Proficiency in fast-paced multi-tasking and eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• Access to a desktop or laptop for required testing

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #BilingualJobs

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