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Customer Service Representative-Remote (Bilingual: French / English)

Concentrix

San Juan de Terranova

Remote

CAD 60,000 - 80,000

Full time

30+ days ago

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Job summary

An established industry player is seeking dedicated customer support representatives to join their team. This role offers a competitive salary of up to $25 per hour, with the potential for performance-based incentives. Employees enjoy the flexibility of working from home in a supportive environment that values diversity and inclusion. With opportunities for career advancement and a comprehensive benefits package including medical, dental, and vision insurance, this position is ideal for those passionate about delivering exceptional customer experiences. If you are fluent in both French and English and have a knack for technology, this could be the perfect opportunity for you.

Benefits

Comprehensive benefits package
Paid training
Employee referral bonuses
Flexibility to work from home

Qualifications

  • Fluent in both French and English is a must.
  • 1+ year of customer service experience required.

Responsibilities

  • Provide inbound customer support in the customer’s preferred language.
  • Help customers resolve basic technical issues.

Skills

Fluent in French
Fluent in English
Customer service skills
Computer navigation skills

Education

Associate degree
Bachelor's degree
Tech certification
High school diploma or GED

Job description

Employer Industry: Customer Service and Support


Why consider this job opportunity:

  1. Salary up to $25 per hour, plus performance-based incentives
  2. Opportunities for career advancement with 80% of managers promoted from within
  3. Flexibility to work from home in a distraction-free environment
  4. Comprehensive benefits package including medical, dental, and vision insurance
  5. Paid training and lucrative employee referral bonuses
  6. Supportive culture that champions diversity, equity, and inclusion

What to Expect (Job Responsibilities):

  1. Provide inbound customer support using a call flow guide in the customer’s preferred language
  2. Help customers resolve basic technical issues
  3. Track, document, and retrieve information in databases
  4. Maintain broad knowledge of client products and/or services, including smartphones and computers
  5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

  1. Must speak both French and English fluently
  2. An associate degree, bachelor's degree, or tech certification
  3. 1+ year of customer service experience
  4. A high school diploma or GED
  5. Strong computer navigation skills and a quiet workspace at home

How to Stand Out (Preferred Qualifications):

  1. Familiarity with iOS and/or MacOS, or comparable technology
  2. Eagerness to learn new technologies
  3. Experience in a fast-paced, multi-tasking environment
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