Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, plus performance-based incentives
2. Opportunities for career advancement with 80% of managers promoted from within
3. Flexibility to work from home in a distraction-free environment
4. Comprehensive benefits package including medical, dental, and vision insurance
5. Paid training and lucrative employee referral bonuses
6. Supportive culture that champions diversity, equity, and inclusion

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Help customers resolve basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services, including smartphones and computers
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. Must speak both French and English fluently
2. An associate degree, bachelor's degree, or tech certification
3. 1+ year of customer service experience
4. A high school diploma or GED
5. Strong computer navigation skills and a quiet workspace at home

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Eagerness to learn new technologies
3. Experience in a fast-paced, multi-tasking environment