Customer Service Representative II (Part-time)

City of Ottawa; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

The City of Ottawa is looking for a part-time Customer Service Representative II to provide excellent support in Recreation, Cultural and Facility Services. The ideal candidate will engage with the community and oversee various administrative tasks while ensuring customer satisfaction in a vibrant city environment. This role requires strong communication skills, problem-solving abilities, and the capacity to work effectively with a diverse population.

Qualifications

• Minimum of 1 year of experience in an administrative role working with the public.
• Completion of Grade 11 is required.
• Completion of a college diploma and 6 months of related experience is desirable.

Responsibilities

• Provide clerical and administrative support to the Recreation Facility.
• Manage cash, program registration, and provide quality service to customers.
• Ensure effective communication and support in various functional areas.

Skills

Communication

Customer Service

Problem-solving

Organizational Skills

Leadership

Education

Completion of Grade 11

College diploma in Administration, Recreation or related field

Tools

Microsoft Office Suite

Electronic Cash Management Systems

Job description

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Customer Service Representative II (Part-time)

Requisition ID:18072
Department:Rec, Cultural & Facility Services Dept.
Service: Community Rec, Culture & Sport Services
Employment Type: 1 or more Part-time Continuous Positions – up to 24 hours per week
Salary Information: $17.200 - $18.205 per hour (2024 rates of pay)
Various Shifts: Days, Evenings, Weekends
Affiliation:CUPE 503 PT Rec & Cult
Location: Various locations
City: Ottawa, ON
Job Category:Recreation, Cultural & Facility Services
Application Close:07/06/2026

JOB SUMMARY

The Recreation, Cultural and Facility Services department is responsible for building a healthy, inclusive and vibrant City, as well as ensuring that communities, residents and visitors have access to the recreation and cultural places, programs, events and services that allow them to experience all the benefits the City has to offer, and overseeing Buildings and Facilities Management for improved service delivery integration, ensuring the best possible client experience in City facilities.

You are responsible for providing support to the Recreation Facility, Arts Centre or programs assigned in functional areas of cash management, clerical/administrative support, technical duties, program registration and information, program support, general supervision, and quality service to our customers.

EDUCATION AND EXPERIENCE

Completion of Grade 11

Minimum of 1 year of experience in an administrative role and working with the public

Completion of college diploma in Administration, Recreation or related field, combined with a minimum of 6 months of experience, is desirable

CERTIFICATIONS AND LICENCES

Current Standard First Aid certificate

Current AED Operator certificate

AODA Customer Service/IASR Training

KNOWLEDGE

• Demonstrated expertise with computers and an ability to develop a comprehensive understanding and expertise with corporate software applications required, (Word, Excel, Presentations, Class, Electronic Cash Management Systems, Microsoft Outlook)
• Office and administrative procedures
• Highly developed and effective communication and customer service skills

COMPETENCIES, SKILLS AND ABILITIES

• Excellent organizational skills and an ability to work in a multi-task environment.
• Demonstrated effective decision-making and judgement.
• Able to format documents in various software programs.
• Set up and maintain records and information management systems, hard copy and electronic.
• Ability to work effectively in both a team setting and independently with minimum supervision.
• Demonstrated leadership abilities.
• Ability to relate positively and effectively with a wide diversity of people.
• Understanding of cash management and process systems.
• Problem- solving skills.
• Displays initiative, reliability and flexibility.
• Good interpersonal skills.
• Able to work in an environment, which has multiple demands and changing priorities.

WHAT YOU NEED TO KNOW

• Language Requirement:Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Police Record Check:The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.