Customer Service Representative I

City of Winnipeg; Winnipeg; On-site; CAD 30,000 - 60,000; Part time

Job summary

A municipal government in Winnipeg is seeking a Customer Service Representative I to provide excellent customer service and respond to public inquiries. The role requires excellent verbal and written communication skills, data entry accuracy, and proficiency in using multiple computer programs. Candidates should have a Grade 10 education and six months of customer service experience. This position offers part-time, temporary work with opportunities for flexible arrangements in a diverse workplace.

Benefits

Competitive salary

Employer-paid benefits

Training opportunities

Pension plans

Qualifications

• Six months of customer service experience required.
• Preferred contact centre experience, interacting with the public.
• Ability to handle sensitive information per FIPPA.

Responsibilities

• Provide inclusive customer service to public inquiries.
• Resolve service requests using data bank access.
• Document all customer interactions accurately.

Skills

Verbal communication skills

Written communication skills

Computer proficiency

Interpersonal skills

Data entry accuracy

French language skills

Education

Grade 10 education or equivalent

Tools

Microsoft Outlook

Job description

Recruitment Details

Customer Service Representative I

Department: Customer Service & Communications, 311 Contact Center

Designated Work Location: 5th Floor - 234 Donald Street; On site

Position Type: Temporary, Part-time positions available (Up to 12 positions)

Salary: $20.52 - $23.70 hourly according to the 311 Customer Service Representative I Classification within the C.U.P.E Collective Agreement, based on a 40‑hour work week

Employee Group: CUPE

Posting No: 126752

Closing Date: February 25, 2026

Job Overview

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available, subject to review and approval. Please note that employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self‑declare.

For the purpose of this recruitment, equity may be a factor in selection. Consideration will be given to Indigenous Peoples and Persons with Disabilities.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self‑identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

The 311 Contact Centre is the primary point of contact for the public to either request or receive information regarding services provided by the City of Winnipeg. Reporting to the 311 Team Lead, the Customer Service Representative I (CSR1) is responsible for providing respectful and inclusive customer service to the general public by responding to various types and forums of incoming inquiries. As corporate ambassadors, CSR’s perform the following duties:

• Access data bank to investigate and resolve incoming requests for service/information.
• Refer or directly transfer to municipal and non‑municipal resources.
• Thoroughly and accurately document all customer service requests or reports.

As the 311 Customer Service Representative I (CSR1) you will:

• Provide excellent customer service by independently responding to citizen inquiries.
• Accurately input, track, and document inquiries.
• Escalate inquiries as needed.

Your Education And Qualifications

• Grade 10 education or equivalent.
• Six (6) months’ experience providing customer service is required.
• Six (6) months’ experience working in a contact‑centre environment including but not limited to answering inbound phone calls, responding to emails and interacting with the general public is preferred.
• Excellent verbal communication skills to deal effectively with the general public and City of Winnipeg employees.
• Excellent written communication skills with the ability to respond to citizen inquiries, document citizen concerns, and update information in various databases.
• Proficiency using multiple computer programs simultaneously, including, but not limited to Microsoft Outlook.
• Ability to enter and verify data with accuracy across various platforms/programs/systems.
• Ability to quickly learn and apply new technologies to your work.
• Ability to type accurately at 20 W.P.M.
• Ability to comprehend citizen inquiries, investigate and problem solve while working independently in a fast‑paced environment.
• Effective interpersonal skills with the ability to maintain positive working relationships with employees at all levels of an organization, including external contacts and the general public.
• Ability to handle sensitive information in compliance with the Freedom of Information and Protection of Privacy Act (FIPPA).
• Ability to maintain composure in difficult or stressful situations.
• Ability to communicate fluently in French, in both verbal and written form, is preferred.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their own expense.
• Must be able to attend and complete the required training program as set out by the department.
• Must be able to work a variety of shifts including days, evenings, weekends, and holidays to meet operational requirements.

How To Apply

APPLY ONLINE, including all documentation listed below. The online application process for this job posting takes approximately 20 minutes to complete and includes an online questionnaire and assessments.

• Current resume (Required).
• Applications submitted without REQUIRED documentation will not be considered.
• Your application documents must clearly indicate how you meet the qualifications of the position.*

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/. For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

Hours of Training: Paid training will run from March 30, 2026 to May 8, 2026, taking place five days a week from 8:30 a.m. to 4:30 p.m.

Position Reports To: 311 Team Lead

Applicants who identify they speak French may be required to undergo a French Language Assessment.

Only candidates selected for interviews will be contacted.