Customer Service Representative I

General Bank of Canada; Edmonton; On-site; CAD 39,000 - 54,000; Full time

Job summary

General Bank of Canada is seeking a full-time Customer Service Representative I in Edmonton. The role involves developing and maintaining customer relationships through various communication channels. Ideal for those starting their career in Financial Services, with opportunities for growth and learning until 2026. The compensation is competitive, and various employee benefits are offered, including health coverage and a collaborative work environment.

Benefits

Extended health benefits

Paid time off

Collaborative work environment

Onsite gym

Tuition and professional development support

Qualifications

• Previous customer service experience required.
• Experience in a fast-paced call center environment required.
• Technical computer knowledge is required.

Responsibilities

• Develop and maintain excellent relationships with customers.
• Assist customers with inquiries regarding payouts and online access.
• Ensure customer satisfaction by providing correct solutions.

Skills

Customer service

Communication

Active listening

Education

High school diploma

Post-secondary education in administration/business or finance

Tools

MS Office (Word, Excel, Outlook)

8x8

Job description

General Bank of Canada (GBC) is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canada’s fastest-growing small banks delivering innovative financing solutions across automotive, aviation, and commercial sectors.

At GBC, our core values of Trust, Discipline, People-Centric Approaches, and Innovation drive every decision we make. We leverage our nimble structure to pioneer forward-thinking banking solutions in the digital era. Proudly certified as a Great Place to Work for six consecutive years, we’re dedicated not only to transforming banking but also to making a real impact in the communities we serve. Since 1969, our ongoing partnership with United Way has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, you’re contributing to a future where innovation and community go hand in hand. We love it here and know you will too!

The Opportunity

General Bank of Canada is looking for a temporary, full time Customer Service Representative I to join the organization as a key contributor with the Bank’s Customer Service team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.

Reporting to the Customer Service Team Lead, the Customer Service Representative I (CSR I) is responsible for developing and maintaining excellent relationships with customers through inbound and outbound calls, emails and follow-up as required. As a part of a call-center environment the Customer Service Representative is responsible for professional and timely communication with customers regarding payouts, payments, online access, and other related loan requests. Administrative tasks emanate from customer requests. The Customer Service Representative I will exercise sound judgement while responding to customer requests and following General Bank policies and procedures while aiming for first call resolution when possible.

Whether you're a recent graduate or looking to launch your career in Financial Services, this role is a great place to start. This is a full-time, temporary position running through to 2026, with the potential for extension or permanent opportunity within the Bank.

Responsibilities

• Meet and exceed the General Bank Customer Service standards when providing support to customers through inbound calls, emails and returning of voicemails.
• Assist customers quickly, efficiently, and professionally with skill and manners while adhering to the service standards as per the Bank’s Service Level Agreement.
• Using exceptional communication skills, ask probing questions to get to the root cause of the customers issue and to answer effectively. Practice active listening, attentive and patient, while serving the customers with integrity and honesty.
• Maintain composure and tone of voice during challenging situations as well as the use of “positive language.”
• Ensure customer satisfaction by providing correct and helpful solutions, as well as escalating any critical customer issues and inquiries to the Team Lead or Manager.
• Communicate with customers on loan payouts, online access, payment confirmation, banking information updates and other related issues via phone or e-mail.
• Capacity to control and “close” a call with confirmed customer satisfaction.
• Ad hoc duties as assigned.

What You Bring to the Table

• Previous customer service experience is required.
• A minimum high school diploma is required. With a post-secondary education in the fields of administration/business, finance, or related work experience is considered an asset.
• Previous experience in a fast-paced call center environment is required.
• Previous experience in bank administration is considered an asset.
• Intermediate skills in MS Office (Word, Excel, Outlook), technical computer knowledge is required.
• Experience in 8x8 is considered an asset.
  

Workplace Model: In-office

Location: Edmonton

Compensation: The salary range for this position is $39,206.26 to $53,043.75

Posting Deadline: Open until filled.

What General Bank Brings to the Table

We proudly offer a competitive compensation package including salary and benefits. Our benefits include extended health, dental, vision, and extensive mental health coverage as well as a multi-faceted employee assistance program and flexible spending accounts. As an employee, you can also expect to experience:

• Group retirement savings program with matched employer contributions.
• Generous paid time off to ensure a healthy work and life harmony.
• Collaborative work environment where your voice and opinion are valued.
• Employee perks for various products and services discounts.
• Beautiful downtown office location with an onsite gym and the best rooftop patio in Edmonton.
• Events and celebrations throughout the year.
• Tuition and professional development support.
• Welcoming teams that celebrate diversity and focus on inclusion.

How to Apply

We invite you to apply directly through our Careers portal generalbank.ca/careers. If you need additional support, please reach out to [e-mail]. While all applications are appreciated, candidates selected for consideration will be contacted directly.

General Bank of Canada is an equal-opportunity employer, and we are committed to fostering an environment where all employees are welcome and supported. We are dedicated to building an inclusive workforce that reflects the diversity of our communities, and customers. Accessibility is important to the Bank and if you require accommodations during the interview process, please let us know.