Customer Service Representative - Counter

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading specialty hardware company is seeking an Order Desk employee in Regina, SK. The role involves assisting customers at the order desk, answering calls and emails, and processing orders accurately. The ideal candidate should be customer-focused, organized, and able to thrive in a fast-paced environment. Competitive compensation and opportunities for professional growth are offered with a strong emphasis on work-life balance and employee satisfaction.

Benefits

Competitive compensation

Shareholder opportunity

Work-life balance

Career growth opportunities

Qualifications

• Customer service experience is essential.
• Strong computer skills and typing speed are needed.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist walk-in customers with inquiries.
• Respond to customer calls, emails, and faxes.
• Accurately enter customer orders and credits.
• Perform various duties to ensure branch efficiency.

Skills

Customer Service Experience

Good computer skills

Organizational skills

Problem solving

Education

High School Diploma

Job description

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Order Desk employee

Richelieu Hardware is looking for an Order Desk employee for the Regina, SK location.

More specifically, the main responsibilities of the position are to

• Helping walk-in customers.
• Answering customer phone calls, emails, and faxes.
• Entering customer orders and credits accurately and promptly.
• Take on a variety of duties for the efficiency of the branch.

Requirements

• High School Diploma.
• Customer Service Experience.
• Good computer skills and typing speed.
• Able to multi-task, and keep organized.
• Monday to Friday 8:00 to 5:00 regular shift.

The Ideal Candidate Is a Person Who

• Is enthusiastic and self motivated.
• Able to work as a team.
• Able to work in what can be a fast‑paced environment.
• Capable of problem solving.

What We Offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work‑life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work‑life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Are you interested in this position?

We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your application. We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre‑selection process. Note that the masculine is only used to lighten the text.