Customer Service Representative - Bilingual (English / French)

Adecco Canada; City of Moncton; Remote; CAD 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for Bilingual Customer Service Representatives (English / French) to support their client's team remotely. Candidates must be fluent in English and French, possess strong communication skills, and have experience in customer service. This temporary full-time position offers $27/hour, flexible working hours, and various benefits including medical and dental once qualified.

Benefits

Weekly pay

Vacation pay

Medical and dental benefits

Free training programs

Qualifications

• Legally eligible to work and reside in Canada.
• Experience in a customer-facing role, preferably in a contact centre.
• Ability to work independently in a remote setting.
• Clear criminal background check required.

Responsibilities

• Respond promptly to customer inquiries in English and French.
• Document interactions and resolve issues efficiently.
• Conduct research to address customer needs.
• Collaborate with internal teams for service delivery.

Skills

Fluency in English

Fluency in French

Strong communication skills

Problem-solving skills

Interpersonal skills

Education

Secondary School Diploma or equivalent

Job description

Overview

Adecco is currently seeking Bilingual Customer Service Representatives (English / French) to joins our client's team remotely for a temporary role paying $27 / hour. In this position, you'll handle customer inquiries via phone and email, resolve issues professionally and promptly, and ensure a positive experience in both official languages. This is a great opportunity for service-oriented professionals who are fluent in English and French and want the flexibility to work from home.

Details

Pay rate: $27 / hour.

Location: Remote

Shifts: Monday-Friday 9:00am-5:00pm or 10:00am-6:00pm

Job type: Temporary | Full-time

Why apply

Hires fast, pays weekly.

4% vacation pay paid out on each weekly pay cheque.

Medical and dental benefits once qualified.

Free training programs

New and quicker onboarding process

Responsibilities

• Respond promptly and professionally to a steady stream of customer concerns, inquiries, and written requests in English and French
• Accurately document all interactions and follow established processes to resolve issues efficiently
• Conduct thorough research to address customer needs and provide clear, informative answers
• Collaborate with internal teams to ensure top-tier service delivery
• Tailor both written and oral communications to suit the intended audience

Requirements

• Must be legally eligible to work and reside in Canada.
• Fluency in both English and French (written and verbal)
• Secondary School Diploma or equivalent
• Experience in a customer-facing role, preferably in a contact centre or similar environment
• Strong communication, problem-solving, and interpersonal skills
• The ability to work independently and meet deadlines in a remote work setting
• A clear criminal background check is required

Apply now to this Remote Bilingual Customer Service Representative (English / French) job for immediate employment consideration. Our dynamic team of recruiters will reach out if you qualify for this role.

To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.com/en-ca/job-seekers/benefits

Lacking the skills for this job? Don't worry - we've got you covered. Click this link https://qrco.de/bdiseH to learn about the Aspire Academy and start your free upskilling journey today.