Customer Service Representative

U-Haul; West Kelowna; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading moving and storage company is in search of a Customer Service Representative in West Kelowna, Canada. In this role, you will assist customers with U-Haul products, manage rentals using smartphone technology, and perform equipment inspections. The position offers a hiring bonus and additional cash bonuses upon completing specific certifications. Eligible candidates can enjoy paid holidays, career stability, and various well-being programs. Physical demands include lifting equipment weighing 50 lbs and moving around the worksite.

Benefits

Paid holidays, vacation, and sick days

Career stability

Gym Reimbursement Program

Opportunities for advancement

Complete Benefit Plan

Deferred profit-sharing plan

Discounts on various products and services

Qualifications

• Must have a valid driver's license and maintain a good driving record.
• High school diploma or equivalent required.

Responsibilities

• Assist customers inside and outside U-Haul center.
• Manage rentals using smartphone-based U-Scan technology.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment, check fluid levels.
• Answer questions and educate customers regarding services.
• Prepare rental invoices and accept returned equipment.

Skills

Customer assistance

Equipment inspection

Use of technology (U-Scan)

Valid driver's license

Education

High school diploma or equivalent

Job description

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is "Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands‑on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.