Customer Service Representative

Alinta Energy; Southwestern Ontario; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading energy retailer is seeking a Customer Service Representative to deliver exceptional service from their Perth office. The role encompasses handling customer enquiries and building trust through quality interactions. Strong communication skills and a commitment to customer care are essential, with opportunities for career growth in a supportive environment. The position offers a hybrid work model and various employee benefits.

Benefits

Energy Discounts

Career Growth Opportunities

Flexible Working

Qualifications

• Experience in a customer service and contact centre role preferred.
• Ability to manage multiple tasks while assisting customers.
• Collaborative team player with proactive self-development.

Responsibilities

• Resolve customer enquiries on the first call and exceed performance metrics.
• Support vulnerable customers with empathy and care.
• Handle challenging conversations professionally.

Skills

Strong verbal and written communication skills

Confident using computers

Customer service experience

Job description

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Job no: 501868
Work type: Permanent - Full Time
Location: Perth
Categories: Customer Service

• Full time permanent role based in our Perth office
• Attractive hybrid work model | Energy Discounts |Career Growth Opportunities

Alinta Energy is one of Australia’s biggest energy retailers, generators and developers with over 1.1 million customers. Australia’s energy system is undergoing the biggest transformation in its history and we’re right there with it. We’re investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

About the role

As a Customer Service Representative, you’ll be the first point of contact for our customers—handling calls, resolving enquiries, and delivering an empathetic, efficient experience. Your role is key to building trust, supporting vulnerable customers, and ensuring positive, lasting outcomes. You’ll aim for first-call resolution while showcasing the value of our brand and services in every interaction.

Training is delivered in the office, Mondays to Fridays, from 8:30am to 4:30pm. Once training is complete, you’ll transition to a rotating roster between 8am and 6pm on weekdays, with occasional Saturday shifts from 8am to 12pm. After training, you’ll also have the flexibility to work from home part of the week, so it’s important to have a quiet, dedicated workspace at home.

Why you’ll love working here

We’re a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other’s wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

What you’ll do

• Deliver exceptional customer service by resolving enquiries on the first call and exceeding key performance metrics.
• Engage in quality conversations that reflect our customer experience principles and support vulnerable customers with empathy and care.
• Take ownership of customer queries, identify repeat call drivers, and ensure compliance with relevant policies and procedures.
• Handle challenging conversations with professionalism, referring customers to appropriate support channels when needed.
• Participate in training and upskilling sessions to stay aligned with evolving business needs.
• Foster positive relationships with stakeholders to drive meaningful customer outcomes.

Your experience

• Strong verbal and written communication skills.
• Confident using computers and able to manage multiple tasks while assisting customers over the phone.
• Collaborative team player with a proactive approach to self-development.
• Customer service and contact centre experience is preferred but not essential.

Please note this role requires full working rights within Australia.

If you’re a great communicator who enjoys helping customers and working with others, this role could be a great fit for you.

Next steps

We will review your application and if suitable, you will be invited to complete a short online interview, followed by a face-to-face interview, to determine if you’d be a great fit at Alinta Energy.

Like what you’re seeing?

If you like the sound of this, and you’ve got experience in a similar role, we’d love to talk to you. Come and discover better together with Alinta Energy.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.

Our Diversity Commitment

Alinta Energy offers a truly diverse, safe and supportive work environment. As an equal opportunity employer, Alinta Energy encourages applications from any qualified person, including First Nations Australians, members of the LGBTQIA+ community, people of all ages and people living with a disability. We are also proud to be a WORK180 Endorsed Employer and we are committed to advancing women’s careers.

We look forward to hearing from you.

Click ‘Apply’ to submit your application.

Advertised: 26 Sep 2025 W. Australia Standard Time
Applications close: 10 Oct 2025 W. Australia Standard Time