Customer Service Representative

EMCO Corporation; Peterborough; On-site; CAD 40,000 - 55,000; Full time

Job summary

EMCO Corporation seeks a Customer Service Representative to deliver exceptional service and sales support. The role involves assisting customers with inquiries, processing sales orders, and contributing to a collaborative sales team. Ideal candidates will have customer service experience, strong communication skills, and a commitment to helping customers find the right solutions.

Benefits

Mentorship and on-the-job training

Growth potential with competitive salary

Flexible scheduling

Participation in pension plan

Work-life balance

Qualifications

• At least 1 year of customer service or counter sales experience.
• Proficient in Microsoft Office for communication and data analysis.
• Ability to learn and operate relevant order processing software.

Responsibilities

• Provide sales support to customers via phone, email, and in-person.
• Grow and retain existing customer base while developing new business.
• Process returns and warranty claims, ensuring compliance.

Skills

Customer Service

Communication

Relationship Building

Problem Solving

Sales Closing

Math Skills

Education

Grade 12 diploma or equivalent

College and/or University degree

Tools

Microsoft Office

Job description

Job Description

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will deliver the highest level of customer service by answering inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.

Additional duties will include:

• Answering calls, emails, and in-person questions from customers and identifying their needs
• Researching products for customers and providing recommendations from our assortment
• Entering sales orders from Profit Centre customers via fax, phone, email, and text
• Growing and retaining the existing customer base and developing new business
• Following up on backorders with vendors and providing accurate delivery dates
• Sending and following up on requests for quotes to vendors
• Processing returns and warranty claims for both account and cash sales, including paperwork compliance
• Supporting Counter Sales and Outside Sales activities as part of the team
• Resolving order issues in accordance with policies and procedures (SPIs)
• Performing other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• At least 1 year of customer service or counter sales experience
• Proficient in Microsoft Office for communication, data analysis, and updating contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship-building skills with customers, vendors, and team members
• Ability to identify customer needs, offer profitable solutions, and close sales
• Ability to learn and operate relevant order processing software
• Ability to work in a fast-paced environment while managing multiple tasks
• Intermediate math skills
• A willingness to learn how to operate material handling equipment

Preferred Skills:

• Previous experience or knowledge of products sold at the Profit Centre
• Experience with Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada's largest wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer numerous opportunities for career growth and a culture that supports your development every step of the way!

We also offer:

• Mentorship and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flexible scheduling