Customer Service Representative

Path Arc; Ottawa; Remote; CAD 40,000 - 50,000; Full time

Job summary

A customer service company in Ottawa is seeking a Customer Service Representative to handle client inquiries, provide product information, and solve problems efficiently. The ideal candidate should have prior customer support experience, great communication skills, and be able to multitask. This role offers remote work options and various benefits including health insurance and retirement plans.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support or a related field.
• Basic computer skills and experience.
• Excellent time management and prioritization skills.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Record, organize, and file customer interactions.
• Aiming to exceed personal and team targets.

Skills

Excellent customer care and focus

Ability to assess customers’ needs

Excellent communication over various platforms

Ability to multitask

Active listening

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)