Customer Service Representative

University Health Network; Oshawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A major health organization in Oshawa is looking for a Customer Service Representative to support their team. In this permanent full-time role, you will perform customer service tasks, assist with administrative responsibilities, and provide clerical support. The ideal candidate will have a High School education, at least one year of related experience, and excellent interpersonal skills. The position offers a competitive salary ranging from $23.13 to $28.92 per hour, along with various employee benefits.

Benefits

Competitive offer packages

Flexible work environment

Opportunities for development and promotions

Corporate discounts

Qualifications

• Completion of High School education required.
• One (1) year or more of related experience required.
• Previous on-the-job word processing and spreadsheet experience required.

Responsibilities

• Perform customer service responsibilities.
• Assist with client and product coordination and administration.
• Provide clerical support services.

Skills

Excellent interpersonal skills

Customer service skills

Good verbal communication

Good written communication

Organizational skills

Time management skills

Ability to troubleshoot

Education

High School education

Office Administration certificate or diploma

Tools

Microsoft Office

Job description

Company Description

Altum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.

At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

Job Description

Union: Non-Union

Number of vacancies: 1

New or Replacement Position: Replacement

Site: Oshawa

Department: Altum Health

Reports to: Site Manager

Salary Range: $23.13 to $28.92 per hour

Hours: 37.5 hours per week

Shifts: Days

Status: Permanent full-time

Closing Date: February 17, 2026

Altum Health is seeking a Customer Service Representative (CSR) to support our amazing team of clinicians and administrative professionals at our Oshawa clinic! As an integral member of Altum Health, the CSR performs multiple and individual product/service support activities in adherence to established policies, procedures, guidelines, schedules and formats.

The Principal Responsibilities Include

• Performing customer service responsibilities
• Assisting with client and product specific coordination and administration responsibilities to ensure individual product lines are operating in an efficient and effective manner
• Providing clerical support services
• Performing other duties consistent with the job classification as required

Qualifications

• Completion of High School education required
• Completion of Office Administration certificate or diploma preferred
• One (1) year or more of related experience required
• Previous on-the-job word processing and spreadsheet experience required; experience working in a Microsoft Office software environment an asset
• Experience working in a health care environment an asset
• Excellent interpersonal and customer service skills required
• Good verbal and written communication skills
• Good organizational, time management and prioritization skills required
• Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required
• General knowledge of office practices, processes and procedures required
• Knowledge of medical terminology an asset
• Ability to deal effectively with difficult clients and conflicting situations required
• Ability to anticipate and tune-in to customer’s unique needs required
• Ability to produce high quality work in accordance with Hospital standards
• Flexibility required to keep pace with an ever-changing environment
• Standard First/Aid Basic Rescuer Cardio-Pulmonary Resuscitation (C.P.R.) certification an asset

Additional Information

Why join UHN?

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.