Customer Service Representative

Hercules Group of Companies; Mount Pearl; On-site; CAD 40,000 - 50,000; Full time

Job summary

A national leader in industrial solutions is seeking a full-time Customer Service Representative/Inside Sales to join the team in Mount Pearl. The ideal candidate will ensure optimal client satisfaction by providing excellent service and supporting sales activities. Responsibilities include customer interactions, order processing, and sales promotion. The position offers a comprehensive compensation package, including competitive salaries, bonuses, and benefits. Strong communication and organizational skills are essential for success in this role.

Benefits

Competitive salaries plus bonuses

Generous RRSP matching program (5%)

Full health and dental benefits

Great schedule: Monday to Friday 8-5

Personal & Professional Development Opportunities

Fun & engaging working environment

Free parking

Qualifications

• Minimum 1-2 years of sales experience.
• Energetic and enthusiastic attitude.
• Proficient in prioritizing multiple tasks.

Responsibilities

• Provide excellent customer service and promote a positive experience.
• Enter all orders in a timely manner and communicate information.
• Proactively contact customers to promote products and services.

Skills

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Organizational skills

Sales-driven attitude

Ability to prioritize tasks

Education

High school diploma or equivalent

Job description

We are looking for a full timeCustomer Service Representative/Inside Salesto join our team in our Stellar Industrial branch located inMount Pearl, NL. Our ideal candidate will represent Stellar Industrial with a strong positive attitude and a drive to succeed; all in an effort to ensure optimal client satisfaction.

We offer a comprehensive compensation and benefits package that includes:

• Competitive salaries plus bonuses
• Generous RRSP matching program5%(after one year)
• Full health and dental benefits (shared costs)
• Great schedule-Monday to Friday 8-5
• Personal & Professional Development Opportunities
• Fun & engaging working environment
• Free parking

Principle Responsibilities

• Provides excellent customer service and promotes a positive experience to Stellar’ prospective customers and current customers.
• Provide excellent customer service, ensuring all customer needs are met on-site.
• Enters all orders in a timely manner and communicates the information to the respective personnel.
• Maintains an accurate database – update customer information as required.
• Supports ongoing sales support activities, such as quotations, follow-up quotations etc.
• Assists customers with product information and other inquiries.
• Proactively contacts the customer to promote Stellar’ products and services to meet/exceed daily outbound call goals.
• Responsible for the day-to-day interactions and sales functions between customers, Territory Managers and the product supply functions within Stellar.
• Client service via telephone, in-person and electronic communications.
• Supports Territory Managers with a focus on fulfilling quotations, orders and correspondence.
• Responsibilities include making hoses, including hydraulic hoses.

Required knowledge and training

• High school diploma or equivalent required.
• Minimum 1-2 years of sales experience.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving and negotiation skills.
• Must be organized and able to prioritize and manage multiple tasks.
• Energetic and enthusiastic attitude.
• Driven to reach sales goals and learn new skills.
• Strong organizational and time management skills.
• Must be currently living in the area

The Hercules Group of Companiesis a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. Our teams work collaboratively, innovate constantly, and share a commitment to exceptional service. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and career growth.

As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Please note: Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment.