Customer Service Representative

Third Party CS; Montrose; Remote; CAD 35,000 - 50,000; Full time

Job summary

A customer service company in Montrose, Nova Scotia is seeking a Customer Service Representative to assist clients with inquiries, deliver product information, and ensure a positive experience. Candidates should have prior customer support experience, strong communication skills, and the ability to work remotely. This role offers excellent benefits including health insurance and retirement plans, as well as opportunities for advancement.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Qualifications

• Previous experience in customer support or client services.
• Ability to learn and follow customer service procedures.
• Excellent communication over phone and online.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Assess customers’ needs and provide accurate information.
• Record and organize customer interactions and account changes.

Skills

Excellent customer care

Communication skills

Multitasking

Time management

Active listening

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)