Customer Service Representative

D.J. Rain & Co. Ltd; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading irrigation services company in Canada is looking for a Customer Service Representative. The role involves handling customer inquiries, scheduling appointments, and managing administrative tasks. Applicants should have at least three years of customer service experience and strong organizational skills. Familiarity with Microsoft Office and experience in the irrigation industry are beneficial. The company offers a negotiable salary and a benefits package.

Benefits

Benefits package

Qualifications

• Minimum of three years customer service experience.
• Strong oral, written, and organizational skills are essential.
• Experience in the irrigation industry is a plus.

Responsibilities

• Handle customer calls and respond efficiently.
• Schedule service appointments for technicians.
• Prepare quotations and invoices for customers.

Skills

Customer service experience

Oral communication

Written communication

Organizational skills

Proficient in Microsoft Office

Ability to work in a fast-paced environment

Tools

Sage

Salesforce

Job description

Reporting to the Irrigation Service Manager, the primary role of the Customer Service Representative is to execute customer service related tasks effectively and efficiently.

PRIMARY DUTIES AND RESPONSIBILITIES

• Calling customers/responding to customer calls
• Scheduling service appointments
• Dispatching technicians to service appointments
• Preparing quotations and invoices
• Following up with customers regarding payment of account
• Acting as receptionist for the company
• Other duties as assigned

QUALIFICATIONS

• Minimum of three years customer service experience
• Strong oral, written, and organization skills
• Proficient computer skills (Microsoft Office); experience with Sage and Salesforce an asset
• Ability to operate in a fast-paced environment
• Experience in the irrigation industry an asset

COMPENSATION

Salary is negotiable. Benefits package available.