Customer Service Representative

Kelly Services; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A staffing solutions company is seeking a Customer Service Representative in Calgary, AB. This role involves handling customer calls about orders and inquiries, documenting interactions, and resolving issues promptly and professionally. Candidates should have 2-3 years of customer service experience and strong communication skills. The position offers a competitive hourly rate starting at $18/hr and is a contract role covering a medical leave, expected to end on 2/27/2026.

Qualifications

• 2–3 years of customer service experience.
• Strong verbal and written communication skills.
• Detail-oriented with accurate data entry abilities.

Responsibilities

• Answer incoming calls and respond to customer requests in a timely manner.
• Provide accurate information about products and services.
• Review and assess customer complaints.

Skills

Strong verbal and written communication skills

Detail-oriented with accurate data entry abilities

Ability to handle customer concerns professionally and efficiently

Team-oriented

Proactive approach

Job description

Kelly is hiring! We are looking for a Customer Service Representative in Calgary, AB. As the Customer Service Representative you will be responsible for handling inbound customer calls related to orders, inquiries, invoices, and complaints. The role provides accurate product and service information, resolves customer issues in a timely and professional manner, documents all interactions, and escalates concerns when necessary. This position requires strong communication skills, initiative, and the ability to work effectively as part of a team.

Please note: this is a contract position covering a medical leave. The expected end date is 2/27/2026.

What you’ll do:

• Answer incoming calls and respond to customer requests in a timely and professional manner
• Provide information about products and services, take orders, and gather details related to customer concerns or complaints
• Review and assess customer complaints to determine causes and appropriate resolutions
• Explain service charges and billing inquiries clearly to customers
• Identify, research, and resolve customer issues using internal computer systems
• Escalate unresolved concerns to the appropriate department for further review
• Transfer calls to the correct staff member when needed
• Follow up with customers on open inquiries, claims, or resolutions
• Maintain accurate records of customer interactions, including inquiries, complaints, actions taken, and outcomes
• Verify that solutions have been implemented and customer issues are resolved
• Monitor and report trends in customer calls to the supervisor
• Suggest process improvements to enhance customer service efficiency
• Perform other duties as assigned

Qualifications

• 2–3 years of customer service experience
• Strong verbal and written communication skills
• Detail-oriented with accurate data entry abilities
• Ability to handle customer concerns professionally and efficiently
• Team-oriented with a proactive approach

Work Schedule

Full-time, standard business hours.

Compensation & Benefits

Competitive hourly rate starting at $18/hr.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known.