Customer Service Rep

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is hiring for a remote position that involves providing customer support and selling travel products. The ideal candidate will have at least one year of customer service experience and a high school diploma or GED. The role offers flexible hours, comprehensive benefits including health insurance, and opportunities for professional development. This position is suited for individuals with strong computer skills and who thrive in a fast-paced environment.

Benefits

Comprehensive benefits including medical, dental, and vision

Paid training and mentorship programs

Access to employee networking groups

Qualifications

• Minimum of 1 year of customer service experience is required.
• Open availability for flexible work hours.
• A quiet work environment at home is essential.

Responsibilities

• Provide customer support using a call flow guide.
• Sell hotel, air, car, and ancillary travel products.
• Build strong customer relationships and deliver expert customer experiences.

Skills

Customer service experience

Strong computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Travel Support

Why consider this job opportunity

• Salary range of $18-$21/hr, plus performance-based incentives
• Opportunity for career advancement and personal development within a supportive environment
• Work remotely from the comfort of your home
• Comprehensive benefits, including medical, dental, and vision insurance
• Paid training and mentorship programs to enhance your career journey
• Access to employee networking groups and health and wellness programs

What to Expect (Job Responsibilities)

• Provide customer support using a call flow guide
• Sell hotel, air, car, and ancillary travel products
• Build strong customer relationships and deliver expert customer experiences
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer satisfaction

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for flexible work hours
• Strong computer navigation skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free work environment at home****************greater>

How to Stand Out (Preferred Qualifications)

• 1+ year of GDS experience
• Experience as a travel agent or in sales is a plus
• Eagerness to learn new technologies and adapt to new systems
• Desktop or laptop computer for testing; a work computer may be provided depending on the position
• High-speed internet connection (no wireless/hotspots or satellite)

نشد برکت بور ش ملیس شذ ا ن و سف اندری نو د تثاكورتونو] We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.