Customer Service Rep

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer engagement firm in Canada is seeking customer service representatives to deliver exceptional support. This role allows for remote work and offers a salary of $18-$21/hr with additional performance-based incentives. Ideal candidates should have at least 1 year of experience and strong computer skills. Comprehensive benefits including medical and dental insurance are provided. The company fosters career advancement and values privacy and equal opportunity.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Lucrative employee referral bonus opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling flexibility.
• A quiet, distraction-free environment for remote work.

Responsibilities

• Provide customer support using a call flow guide.
• Sell hotel, air, car, and ancillary travel products.
• Build strong customer relationships and deliver exceptional service.

Skills

Customer service experience

Strong computer navigation skills

Multi-tasking proficiency

Education

High school diploma or GED

Job description

Why consider this job opportunity

Salary range of $18-$21/hr, plus performance-based incentives

Opportunity for career advancement, with 80% of managers promoted from within

Work-from-home convenience with a flexible schedule

Comprehensive benefits including medical, dental, and vision insurance

Paid training and lucrative employee referral bonus opportunities

Access to diverse networking and mentorship programs supporting personal and professional development

What to Expect (Job Responsibilities)

• Provide customer support using a call flow guide
• Sell hotel, air, car, and ancillary travel products
• Build strong customer relationships and deliver exceptional service
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling flexibility
• Strong computer navigation skills and proficiency in multi-tasking
• A quiet, distraction-free environment for remote work

How to Stand Out (Preferred Qualifications)

• 1+ year of GDS experience
• Previous experience as a travel agent or in sales
• Eagerness to learn new technologies
• A personal desktop or laptop for testing purposes
• High-speed internet connection (no wireless/hotspots or satellite)

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.