Customer Service Rep

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading global customer experience company is looking for customer support professionals in Edmonton, Canada. The role involves providing exemplary support, selling travel products, and building customer relationships. Ideal candidates will have a high school diploma and at least one year of customer service experience. This position offers flexible work-from-home arrangements and opportunities for career advancement. Attractive compensation includes a salary of up to $21/hr with incentives.

Benefits

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for work shifts.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide customer support using a call flow guide.
• Sell hotel, air, car, and ancillary travel products.
• Build strong customer relationships and deliver expert customer experiences.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.

Skills

Customer service experience

Strong computer navigation skills

Ability to work in a quiet environment

Eagerness to learn new technologies

Proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $21/hr, with performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement, with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Supportive company culture focused on diversity, equity, and inclusion

What to Expect (Job Responsibilities)

• Provide customer support using a call flow guide
• Sell hotel, air, car, and ancillary travel products
• Build strong customer relationships and deliver expert customer experiences
• Track, document, and retrieve information in databases
• Offer additional products and/or services

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for work shifts
• Strong computer navigation skills and PC knowledge
• Ability to work in a quiet, distraction-free environment at home

How to Stand Out (Preferred Qualifications)

• 1+ year of GDS experience
• Travel agent or sales experience is a plus
• Eagerness to learn new technologies
• Proficiency in fast-paced multi-tasking
• A desktop or laptop for PC and internet testing

#CustomerService #RemoteWork #CareerGrowth #TravelIndustry #DiversityAndInclusion

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