Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service firm in Ontario is seeking bilingual customer support representatives. You will assist customers with inquiries and technical issues while providing top-notch service. The position offers a salary of up to $20.90/hr, performance incentives, and comprehensive benefits. Ideal candidates should possess strong communication skills in French and English, with previous customer service experience. This role allows for flexibility, with opportunities for career advancement.

Benefits

Performance-based incentives and bonuses

Comprehensive benefits

Access to free training and leadership development programs

Flexible work-from-home environment

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Experience in a fast-paced multi-tasking environment preferred.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $20.90/hr
• Performance-based incentives and bonuses
• Comprehensive benefits including medical, dental, and vision insurance, and a registered retirement savings plan
• Opportunities for career advancement with 80% of managers promoted from within
• Flexible work-from-home environment
• Access to free training and leadership development programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Must speak both French and English fluently
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience in a fast-paced multi-tasking environment
• A desktop or laptop for completing PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)
• Open availability for scheduling

Equity & Privacy Statement

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”