Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading global company in customer experience is seeking bilingual customer service representatives in Langley, Canada. This role involves providing exceptional inbound customer support while working remotely. Candidates must be fluent in French and English, possess at least one year of customer service experience, and maintain a distraction-free home office. The position offers a competitive salary of up to $20.90/hr, with career advancement opportunities and comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Employee referral bonuses

Opportunities for career advancement

Qualifications

• At least 1 year of customer service experience.
• Open availability for shifts.
• Quiet, distraction-free work environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $20.90/hr, plus performance-based incentives
• Opportunities for career advancement, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and lucrative employee referral bonuses
• Supportive and inclusive company culture with networking opportunities for diverse groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Must speak fluent French and English
• At least 1 year of customer service experience
• Open availability for shifts
• High school diploma or GED
• A quiet, distraction-free work environment at home

How to Stand Out (Preferred Qualifications):

• Eagerness to learn new technologies
• Strong computer navigation skills and general PC knowledge
• Ability to multitask effectively in a fast-paced environment
• A desktop or laptop computer and high-speed internet connection

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