Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading financial services provider in Calgary is seeking a customer service representative to provide remote inbound support. Candidates must be fluent in both French and English and possess at least 1 year of experience in customer service. This position offers a competitive salary of up to $20.90/hour, comprehensive benefits, and opportunities for career advancement in an inclusive culture.

Benefits

Comprehensive medical, dental, and vision insurance

Retirement savings plan

Paid training

Performance-based bonuses

Networking and mentorship programs

Qualifications

• Must speak fluent French and English.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer service with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service skills

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Financial Services

Why Consider this Job Opportunity

• Salary up to $20.90/hour, with performance-based incentives
• Opportunities for career advancement, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, vision insurance, and a retirement savings plan
• Paid training and performance-based bonuses available
• Inclusive company culture with networking and mentorship programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications)

• Must speak fluent French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience in a fast-paced, multitasking environment
• Familiarity with basic technical troubleshooting
• Previous experience in the financial services sector

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #InclusiveCulture

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