Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Windsor is seeking a Customer Support Agent to deliver exceptional service. This role requires fluency in both Spanish and English, with at least one year of customer service experience. The position offers a base salary of $20/hr, with opportunities for career advancement, comprehensive benefits, and the convenience of working from home. If you thrive in a fast-paced environment and excel at assisting customers, we want to hear from you.

Benefits

Base salary of $20/hr

Comprehensive benefits

DailyPay enrollment option

Promotions from within

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Base salary of $20/hr, with incentives based on individual and company performance
• Opportunity for career advancement, with 80% of leaders promoted from within
• Work-from-home convenience, allowing for a flexible work environment
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option to access pay early
• Engaging company culture with networking groups and health and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment from home

How to Stand Out (Preferred Qualifications):

• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Proficiency in fast-paced multi-tasking
• Desktop or laptop available for work, with high-speed internet connection

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.