Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Medicine Hat; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company is seeking a Customer Support Representative in Canada to provide inbound support and assist customers with technical issues. The ideal candidate will be fluent in both Spanish and English, have at least 1 year of customer service experience, and be able to work from a quiet home environment. This role offers a competitive base salary of $20/hr plus performance incentives and comprehensive benefits, with opportunities for personal and professional development.

Benefits

Base salary of $20/hr

Paid training

Comprehensive benefits (medical, dental, vision)

DailyPay enrollment option

Employee referral bonus opportunities

Opportunities for personal and professional development

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability to meet business needs.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both Spanish and English

Proficiency in fast-paced multi-tasking

Strong computer navigation skills and general PC knowledge

Education

High school diploma or GED

Job description

Employer Industry

Customer Service in the Automotive Sector

Why consider this job opportunity

• Base salary of $20/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and lucrative employee referral bonus opportunities
• Comprehensive benefits, including medical, dental, and vision insurance, and paid time off
• Work-from-home convenience with a supportive remote work culture
• Opportunities for personal and professional development through mentoring and networking programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• Open availability to meet business needs
• High school diploma or GED
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications)

• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and general PC knowledge
• A desktop or laptop available for PC and internet testing

EEO Statement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.