Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service provider is seeking candidates for a role offering a competitive salary of up to $24.56/hour with performance-based incentives. Responsibilities include providing inbound customer support, resolving technical issues, and tracking information in databases. Ideal candidates must be fluent in English, German, and French, and have at least one year of customer service experience. The job offers flexible work-from-home arrangements and additional benefits including medical insurance and opportunities for advancement.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Access to DailyPay for early wage access

Qualifications

• Must be fluent in English, German, and French.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free home environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $24.56/hour, with additional performance-based incentives
• Opportunities for career advancement and personal development within a global organization
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, and vision insurance, as well as a retirement savings plan
• Paid training and a supportive work environment that fosters diversity and inclusion
• Access to DailyPay for early wage access

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED required
• Ability to work in a quiet, distraction-free home environment
• Proficiency in multitasking and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Candidates located in the Oshawa, ON area are preferred but not mandatory
• Strong computer navigation skills and familiarity with PCs
• Experience in a fast-paced customer service role

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