Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 24,000 - 25,000; Full time

Job summary

A leading customer support company in Canada is seeking individuals for a flexible work-from-home customer support role. Candidates must be fluent in English, German, and French, with a minimum of 1 year of customer service experience. The position offers salary up to $24.56/hour depending on performance and includes comprehensive benefits such as medical and retirement plans. Exceptional candidates will have strong computer skills and a quiet work environment.

Benefits

Salary up to $24.56/hour

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Paid training

DailyPay option for early pay access

Support for diversity and inclusion initiatives

Qualifications

• Fluency in English, German, and French is mandatory.
• Minimum of 1 year experience in customer service.
• Must have a quiet, distraction-free work environment.

Responsibilities

• Provide inbound customer support according to languages of preference.
• Help customers with basic technical issues.
• Track and document information in databases.
• Offer additional products and services.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Multitasking proficiency

Education

High school diploma or GED

Job description

Why consider this job opportunity

Salary up to $24.56/hour with performance-based incentives.

Opportunities for career advancement, with approximately 80% of management positions filled internally.

Flexible work-from-home position.

Comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan.

Paid training and access to a DailyPay option for early pay access.

Engaging company culture with networking opportunities and support for diversity and inclusion initiatives.

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences with a positive attitude.

What is Required (Qualifications)

• Must be fluent in English, German, and French.
• Minimum of 1 year of customer service experience.
• High school diploma or GED.
• A quiet, distraction-free work environment at home.
• Strong computer navigation skills and proficiency in multitasking.

How to Stand Out (Preferred Qualifications)

• Candidates from the Oshawa, ON area are preferred but not required.
• Eagerness to learn new technologies.
• Experience in a fast-paced customer service environment.
• Familiarity with PC and internet testing.

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