Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Customer Support Representative to work remotely from Glovertown, Canada. The role requires fluency in English, German, and French, along with at least one year of customer service experience. Responsibilities include assisting customers, resolving technical issues, and ensuring exceptional customer satisfaction. This opportunity offers a competitive salary up to $24.56/hour, career advancement opportunities, and a comprehensive benefits package.

Benefits

Performance-related bonuses

Flexible work-from-home arrangement

Comprehensive benefits package

Access to DailyPay for early salary access

Inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why Consider this Job Opportunity:

• Salary up to $24.56/hour with performance‑related bonuses
• Opportunities for career advancement, with 80% of management positions filled internally
• Flexible work‑from‑home arrangement
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to DailyPay for early salary access
• Inclusive company culture with networking groups and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluency in English, German, and French
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction‑free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Preferred candidate from the Oshawa, ON area, but not mandatory
• Experience with fast‑paced multi‑tasking in a customer service environment
• Familiarity with various digital tools and platforms

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.