Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Windsor, Ontario, is seeking bilingual customer support representatives. The ideal candidates will provide inbound support, assist with technical issues, and track information in databases. Required qualifications include fluency in French and English, a high school diploma, and prior customer service experience. This position offers a competitive wage of $25 per hour, opportunities for career advancement, and a flexible work-from-home arrangement.

Benefits

Comprehensive benefits

Flexible work-from-home arrangement

Access to daily pay options

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.
• Eager to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in French and English

Fast-paced multitasking

Education

High school diploma or GED

Tools

Computer navigation skills

Job description

Employer Industry: Customer Service (Automotive Sector)

Why Consider this Job Opportunity

• Salary up to $25 per hour
• Opportunity for career advancement with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, and vision insurance
• Access to daily pay options for early salary access
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment from home
• Proficient in fast-paced multitasking and eager to learn new technologies

How to Stand Out (Preferred Qualifications)

• Strong computer navigation skills and PC knowledge
• Desktop or laptop available for completing PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

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