Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider in Southwestern Ontario is seeking a bilingual Customer Support Agent to assist customers with inbound inquiries. The ideal candidate has strong computer skills and at least one year of customer service experience. This position offers a flexible work-from-home arrangement, competitive compensation including potential performance incentives, and comprehensive benefits.

Benefits

Performance-based incentives

Flexible work-from-home arrangement

Comprehensive benefits including medical, dental, and vision insurance

Access to DailyPay for early salary access

Supportive company culture with networking opportunities

Qualifications

• At least 1 year of customer service experience.
• A quiet and distraction-free home work environment.
• Strong computer navigation skills and a desire to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity

Salary up to $25 per hour, plus performance-based incentives. Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within. Flexible work-from-home arrangement. Comprehensive benefits including medical, dental, and vision insurance, and a registered retirement savings plan. Access to DailyPay for early salary access. Supportive company culture with networking opportunities and wellness programs.

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences with a positive attitude.

What is Required (Qualifications)

• Must speak fluent French and English.
• At least 1 year of customer service experience.
• High school diploma or GED.
• A quiet and distraction-free home work environment.
• Strong computer navigation skills and a desire to learn new technologies.

How to Stand Out (Preferred Qualifications)

• Experience with fast-paced multitasking in a customer service environment.
• Familiarity with diverse customer service practices and technologies.

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