Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking remote Customer Service Representatives who are fluent in both French and English. This role offers a competitive salary up to $25/hr with performance-based incentives and a comprehensive benefits package. Ideal candidates will have a minimum of 1 year of customer service experience and strong computer navigation skills. The company promotes career growth from within, fostering an inclusive culture and providing the tools for success.

Benefits

Comprehensive benefits package

Access to daily pay option

Inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to resolve basic technical issues.
• Experience in a remote work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Track, document, and retrieve information in databases.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Ability to work in a distraction-free environment

Education

High school diploma or GED

Tools

CRM software

Job description

Employer Industry: Customer Service (Automotive)

Why consider this job opportunity:

• Salary up to $25/hr with performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work remotely from a distraction-free environment
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to daily pay option for early salary withdrawal
• Inclusive company culture with networking opportunities in various diversity groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and familiarity with technology

How to Stand Out (Preferred Qualifications):

• Experience in a remote work environment
• Knowledge of automotive products or services
• Proficiency in handling multiple tasks in a fast-paced setting
• Strong desire to learn new technologies
• Experience with customer relationship management (CRM) software

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