Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Calgary; Remote; Full time

Job summary

A customer service solutions provider is seeking bilingual customer support representatives to assist clients with technical issues and enhance their experience. The role entails providing remote support, requiring fluency in French and English, and offers competitive pay with opportunities for growth. The ideal candidate has customer service experience and strong multitasking skills. Comprehensive benefits are included.

Benefits

Salary up to $25/hr

Comprehensive benefits including medical, dental, and vision insurance

Access to daily pay options

Supportive and inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products/services to enhance customer experience.

Skills

Fluency in both French and English

Strong multitasking skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Employer Industry: Customer Service Solutions (Automotive)

Why consider this job opportunity:

• Salary up to $25/hr, with performance-based incentives
• Opportunity for career advancement and growth within the organization, with 80% of management promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, and vision insurance
• Access to daily pay options, allowing you to receive your salary when you want it
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Fluency in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment from home
• Strong multitasking skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Experience with computer navigation and general PC knowledge
• Desktop or laptop available for work-related tasks
• High‑speed internet connection (no wireless or satellite)
• Familiarity with automotive products and services

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