Customer Service Rep (Delivery Driver)

Canadian Linen; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A uniform service company based in Hamilton, Ontario is seeking a Customer Service Representative to deliver exceptional service while managing customer accounts. Responsibilities include navigating delivery routes, loading and unloading goods, and fostering strong customer relationships. Candidates should possess a High School Diploma, a valid driver's license, and experience in customer service and physically demanding roles. This position offers competitive pay, benefits, and opportunities for career growth.

Benefits

Competitive pay rate + commission

Great benefits and employee assistance program

Retirement Savings Plan

Ongoing training and mentoring

Collaboration with great teammates

Career growth opportunities

Qualifications

• Valid driver's license with a clean driving record.
• Experience in physically demanding roles.
• Proven experience in customer service and sales.

Responsibilities

• Deliver and retrieve uniforms and linens on assigned routes.
• Conduct inspections and maintenance of delivery vehicle.
• Collect payments and secure electronic signatures.

Skills

Customer-focused

Excellent communication skills

Detail-oriented

Ability to lift 25-50 lbs

Education

High School Diploma

Job description

WHO WE ARE

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.

WHY CHOOSE US?

• Job stability: Canadian Linen has been employing people for 100 years
• Competitive pay rate + commission
• Great benefits and employee assistance program
• Retirement Savings Plan
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Career growth opportunities

THE ROLE

If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients.

What you’ll do:

As a Customer Service Representative, you'll embark on a multifaceted journey involving physical work, driving, delivery, and a seamless blend of customer service and sales.

Delivery Route Operations and Safety Procedures

• Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
• Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
• Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
• Employ safe lifting techniques, prioritizing the secure movement of goods.
• Drive truck safely to designated customer locations, executing deliveries efficiently.

Product Delivery and Pickup

• Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
• Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
• Collect soiled goods and organize them securely in the vehicle.

Customer Service and Sales

• Secure electronic signatures for invoices and collect necessary payments.
• Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
• Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
• Consult with customers on additional product options, involving the manager for complex opportunities.
• Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Post-Delivery Procedures, Reporting, and Professional Standards

• Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
• Report any vehicle accidents, mechanical issues, or malfunctions promptly.
• Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
• Demonstrate and develop competencies aligned with the role.
• Uphold company values of integrity, respect, responsibility, and trust steadfastly.

We are looking for individuals who have:

• A High School Diploma.
• A valid driver's license with a clean driving record (Driver’s Abstract required).
• Experience in physically demanding roles with heavy lifting.
• Proven experience in customer service, sales, and delivery services.
• A track record of punctual work attendance.
• Customer-focused and detail-oriented attributes.
• Excellent communication and interpersonal skills.
• Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted.

Canadian Linen & Uniform Service Corp. is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

***Detailed Job Description available upon request***

Location: Hamilton, ON