customer service manager - retail

Government of Canada; Abbotsford; On-site; CAD 45,000 - 65,000; Full time

Job summary

A government organization in Abbotsford is looking for a qualified individual to oversee daily operations and manage staff effectively. The role requires strong leadership skills, creativity, and a good understanding of market trends. The ideal candidate will have a secondary education and 1-2 years of relevant experience, thriving in fast-paced environments. Public transportation is accessible, and the work must be completed on-site as remote options are not available.

Qualifications

• Must have 1-2 years of experience in a relevant position.
• Ability to supervise a team of 5-10 people.
• Fast-paced work environment requiring time management skills.

Responsibilities

• Evaluate daily operations and manage staff effectively.
• Plan and organize daily operations to meet company goals.
• Develop marketing strategies based on market research.

Skills

Creativity

Time management

Organized

Team player

Attention to detail

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers

Supervision

• 5-10 people

Additional information Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Creativity
• Energetic
• Hardworking
• Time management
• Flexibility
• Organized
• Team player