Customer Service Manager

Walmart Canada Corp; Keswick; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail corporation in Ontario is seeking a Front End Coordinator to enhance customer service and operational standards. The role involves overseeing Front End associates, ensuring compliance with procedures, and providing training. The ideal candidate will have excellent customer service skills and the ability to manage various tasks efficiently. This position is crucial for maintaining a positive shopping experience and driving customer loyalty in a fast-paced environment.

Qualifications

• Strong customer service skills and ability to handle concerns.
• Experience in training and overseeing associates.
• Knowledge of safe work processes and emergency procedures.

Responsibilities

• Coordinates Front End operations to enhance customer satisfaction.
• Ensures compliance with operational standards and safety protocols.
• Oversees daily register operations and supports cashiers.

Job description

Position Summary

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

What you'll do

• Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
• Handle customer and Associate concerns and provide guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
• Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
• Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
• Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Primary Location

23550 Woodbine Ave, Keswick, ON L4P 0E2, Canada

Walmart will accommodate the disability-related needs of applicants and associates as required by law.