Customer Service Associate - WFH

American Income Life Insurance Company; Remote; CAD 30,000 - 60,000; Full time

Job summary

A well-known insurance provider is seeking individuals to help guide members through available benefits. In this fully remote role, you'll support members by reviewing eligibility, answering inquiries, and explaining various options. Successful candidates should possess clear communication skills, attention to detail, and a patient, friendly approach. Comprehensive training and opportunities for performance bonuses are available, ensuring a supportive and growth-oriented work environment for all team members.

Benefits

Comprehensive training

Weekly pay

Performance bonuses

Growth opportunities

Full benefits after 3 months

Supportive culture

Responsibilities

• Review benefit information with members and confirm eligibility.
• Manage incoming calls and route them appropriately.
• Follow up with members and respond to inquiries.
• Explain available benefit options clearly.
• Create personalized recommendations using internal systems.
• Stay updated on product and procedure changes.

Skills

Clear communication

Attention to detail

Comfortable with phone/video communication

Structured process adherence

Patient and friendly demeanor

Job description

About Us

We are an established organization serving families across the U.S., Canada, and New Zealand, along with a dedicated division in New York. Our work centers on offering essential programs that support members of unions, credit unions, and various associations. We’re committed to providing reliable protection and building long-lasting connections with the communities we work with.

About the Role

This role focuses on guiding members through the benefits available to them. You’ll help them understand their options, answer questions, and walk them through straightforward enrollment steps. Every interaction involves individuals who already have a link to the programs we represent.

Responsibilities

• Review benefit information with members and confirm eligibility

• Manage incoming calls and route them where they need to go

• Follow up with members and respond to their inquiries

• Clearly explain available benefit options and how they work

• Create personalized recommendations using our internal systems

• Stay informed on product updates and new procedures through ongoing training

Who Thrives in This Position

• Clear, confident communicators

• Organized individuals who pay close attention to detail

• Comfortable speaking with members by phone or video

• People who follow structured processes well

• Professionals who remain patient, friendly, and member-focused

What We Provide

• Comprehensive training from day one

• A fully remote work environment

• Weekly pay with competitive earning potential

• Opportunities for performance bonuses

• Advancement options for long-term growth

• Full benefits available after 3 months

• A supportive culture that encourages balance and stability