Customer Service Associate

Savers / Value Village; Fredericton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading thrift store operator in Fredericton is seeking a Customer Service Associate to create an exceptional experience for customers, donors, and team members. The position offers full-time and part-time opportunities, comprehensive training, and benefits such as health care plans and mental health services. Join a purpose-driven team that celebrates uniqueness and supports community programs.

Benefits

Comprehensive onboarding and training

Health care plans for full-time team members

Paid time off

Mental health services

Qualifications

• Successfully engage with customers to create a great shopping experience.
• Assist in managing donations and customer inquiries.
• Support a diverse team with a positive approach.

Responsibilities

• Create exceptional experiences for Customers, Donors, and Team Members.
• Support store operations, including customer service functions.
• Participate in training and development programs.

Skills

Customer service skills

Positive attitude

Ability to work in a team

Job description

Description

Job Title: Customer Service Associate

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items from landfills to our store racks and shelves for reuse, while providing our partners with funding for community programs. We are "Thrift Proud," supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more at savers.com.

Our Brands

Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. & Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time positions.

What You Can Expect

• The opportunity to celebrate uniqueness, with a diverse team from many backgrounds and perspectives.
• Working in a purpose-driven company with a positive impact on the planet and communities.
• Growth and development opportunities aligned with career interests, supported by our store expansion plans.

What You Get

• Comprehensive onboarding and training from day one.
• Robust internal training programs through Savers University, supplemented by external partners.
• Full-time Team Members receive extended health care plans.
• Company-Paid Life and AD&D Insurance.
• A Group RRSP with generous company matching to help you save for the future.
• Paid time off for leisure and hobbies.
• Mental health services to support daily life.

Location: 371 Bishop Dr, Fredericton, NB E3C 2M6