customer service assistant

Just Consult; Prince George; On-site; CAD 30,000 - 60,000; Full time

Job summary

A consulting company in Canada is seeking an Entry Level position to support client inquiries and complaints. Responsibilities include advising on advertising strategies, maintaining databases, and providing ongoing support. Candidates should have a College/CEGEP education and experience in customer service is an asset. This is a full-time, on-site role with no remote option. The position offers bonuses and commissions.

Benefits

Bonus

Commission

Qualifications

• Experience is considered an asset.

Responsibilities

• Act as spokesperson for an organization.
• Advise clients on advertising or sales promotion strategies.
• Answer written and oral inquiries.
• Address customers' complaints or concerns.
• Explain the type and cost of services offered.
• Obtain and assess client feedback and complaints.
• Receive and log complaints.
• Receive payments.
• Maintain and manage digital database.
• Provide ongoing support to clients after sale.

Education

College/CEGEP or equivalent experience

Computer and information sciences

Customer service management

Job description

Overview

Languages: English

Education: College/CEGEP or equivalent experience, Computer and information sciences, general, Customer service management

Experience: Experience an asset

Location: On site – Work must be completed at the physical location. No option for remote work.

Work setting: Business, Internet/Web services company, Software company

Responsibilities

• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Receive payments
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Benefits

• Bonus
• Commission

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting