Customer Service Administrator - Part Time

Ndmt; Elmwood; On-site; CAD 30,000 - 60,000; Part time

Job summary

An aged care facility in Elmwood, Canada, seeks a Customer Service Administrator to provide exceptional support to residents and their families during weekends. Responsibilities include managing inquiries, reception duties, and administrative tasks. Ideal candidates are warm, organized, and detail-oriented, with strong customer service skills. This part-time role offers rewarding work in a caring environment, competitive remuneration, and the opportunity to make a meaningful impact in the lives of the elderly community.

Benefits

Competitive remuneration

Supportive team environment

Flexibility with weekend hours and weekdays free

Additional staff benefits

Qualifications

• Proven customer service experience, with a warm and professional manner.
• Strong organizational skills and confidence working independently.
• Sound computer literacy across Microsoft Office 365 and database systems.

Responsibilities

• Welcome and support residents, their families, and visitors with warmth and professionalism.
• Manage reception, phone, and email inquiries, providing efficient administrative support.
• Support IT, phone, and general facility needs, safeguarding sensitive information with discretion.

Skills

Customer service skills

Organizational skills

Attention to detail

Computer literacy (Microsoft Office 365)

Job description

Customer Service Administrator - Part Time

The Napier District Masonic Trust is proud to have assisted the aged in our community for the past 60 years and will continue to plan and provide housing and care for our elderly in the coming years.

We have an excellent reputation for providing quality residential aged care and affordable retirement village accommodation. We believe every elderly person has a right to a place they can call home regardless of age, stage, means or needs. We are a community built on love, respect and care for our residents, their families and each other.

About Our Role

This newly created position of Customer Services Administrator at Elmwood Memory Care Home & Hospital is a special role that will provide you an opportunity to utilize your exceptional customer service and administration skills and contribute to a facility dedicated to providing the highest level of care in our community.

We’re seeking a friendly and organised Customer Services Administrator to be the welcoming face of our Elmwood Memory Care Home & Hospital on Fridays and weekends. Working Fridays (8.30am – 5.00pm), Saturdays and Sundays (10.00am – 4.00pm), you’ll ensure our residents, their whānau and visitors are greeted with warmth while keeping weekend operations run smoothly.

Alongside welcoming residents, families and visitors you’ll provide vital administrative support to support the smooth running of our facility.

Key Responsibilities:

Resident Support & Engagement:

• Welcome and support residents, their whānau and visitors with warmth and professionalism.
• Act as a helpful point of contact, providing assistance and direction as appropriate.

Administration Support:

• Manage reception, phone and email enquiries, providing efficient admin support (photocopying, scanning, printing, data entry).
• Collate and distribute communications such as posters, menus and schedules, ensuring information is clear and timely.
• Manage records and correspondence (filing, mail, packages, newspapers) accurately and promptly.
• Support IT, phone and general facility needs, escalating where required, while safeguarding sensitive information with discretion.

This is a role where compassion meets organization – ideal for someone who enjoys making a positive impact every day.

About You

You’ll bring outstanding customer service skills, a “can-do” attitude and excellent organizational abilities. Tech-savvy and detail-focused, you’ll be confident working independently and using your initiative to resolve issues, as weekend cover often means being the main point of contact on site. Previous healthcare or aged care experience is an advantage, but most important is patience, empathy and the ability to connect with people from all walks of life.

You will bring with you:

• Proven customer service experience, with a warm and professional manner
• Strong organizational skills and confidence working independently
• Sound computer literacy across Microsoft Office 365 and database systems
• A proactive approach, with accuracy and attention to detail in all tasks
• A compassionate and caring manner, with resilience and a sense of humor

What We Offer:

• Purpose with heart – play a key role in supporting the wellbeing and dignity of our elderly community
• A caring culture – be part of a supportive team built on aroha, respect and genuine connection
• Balance & variety – enjoy weekend hours that leave your weekdays free, with a mix of reception, resident engagement and admin support
• Great rewards – a competitive remuneration package with excellent additional staff benefits

How to apply
If you’re ready to join a values-based organization where every day counts, we’d love to hear from you. Apply now and help us continue our legacy of care.