Customer Service Administrator

Evertz; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading high-technology company located in Burlington, Canada is seeking a Service Administrator. The role involves responding to inquiries, providing administrative support, and maintaining office supplies. The ideal candidate has a college education in a related field and excellent communication and problem-solving skills. The company offers competitive compensation and a supportive work environment.

Benefits

Employer funded benefits program

Competitive total compensation package

Work-life balance

Employee Assistance Plan

Employee Discount Platform

Career progression

Casual work environment

Social events and sports teams

Responsibilities

• Respond to incoming inquiries and assign cases to Service staff.
• Provide administrative support to the Service department.
• Enter caller and case information accurately into the ticketing system.
• Assist in scheduling and planning travel for customer visits.
• Maintain an adequate inventory of office supplies.
• Prepare training materials.
• Track punch lists and update meeting minutes.
• Other duties as assigned.

Skills

Excellent verbal and written communication skills

Time management

Problem-solving ability

Interpersonal skills

Strong computer skills

Positive attitude

Ability to work in a fast-paced environment

Education

College education in a related field (Business, Travel, Administration)

Job description

Evertz Microsystems Ltd. is a growing high‑technology company a worldwide leader in the design and manufacture of professional equipment for the television broadcast, film & HDTV production & post‑production, cable and telco industries.

Responsibilities

• Respond to incoming inquiries and assign cases to Service staff
• Provide administrative support to the Service department
• Enter caller and case information accurately and efficiently into the company ticketing system
• Assist in the scheduling and planning travel for Service‑related customer visits
• Maintain an adequate inventory of office supplies
• Preparation of training materials
• Punch‑list tracking & updating, creating meeting minutes and documentation
• Other duties as assigned

Qualifications

• College education in a related field (Business, Travel, Administration) or related experience
• Excellent verbal and written communication skills, time management, problem‑solving ability and interpersonal skills
• Strong computer skills
• Positive attitude and desire to work in a fast‑paced, challenging environment

What we offer

• Employer funded benefits program
• Competitive total compensation package
• Work‑life balance
• Employee Assistance Plan
• Employee Discount Platform
• Career progression
• Casual work environment
• Social events and sports teams

About Evertz

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end‑to‑end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered an innovator by its customers, Evertz delivers cutting‑edge solutions unmatched in the industry in both hardware and software. Its products can be found in major broadcast facilities on every continent. The customer base includes telcos, satellite, cable TV, and IPTV providers.

With over 1,700 employees, Evertz is one of the leaders in the broadcast industry. It has a global presence with offices located in Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request.

Thank you for considering a career with Evertz!