Customer Service 24$/h (17$ + 7$ commission – on avg.)

Globe Car & Truck Rentals; Montreal; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in car rentals is seeking a Customer Service Agent to provide exceptional service to clients. This role involves greeting customers, managing rental agreements, and ensuring vehicles are ready for delivery. The ideal candidate will be fluently bilingual in English and French, possess strong communication skills, and be committed to maintaining high customer satisfaction. Join a dynamic team where your contributions will directly impact client experiences and operational efficiency. If you're passionate about customer service and enjoy a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Must be fluently bilingual in English and French.
• Possess a valid Canadian driver license.

Responsibilities

• Serve clients promptly to ensure high customer satisfaction.
• Handle rental agreements and conduct vehicle inspections.
• Assist team members and participate in daily planning.

Skills

Customer Service

Bilingual (English and French)

Communication Skills

Problem-Solving

Education

High School Diploma

Tools

Rental Management Software

Job description

The Customer Service Agent is responsible for serving clients in a quick and professional manner in order to ensure organizational efficiency and high level of customer satisfaction.

1. Rental Duties

• Answer telephone to provide info and receive orders
• Speak to customers in English or French as needed
• Greet customers and discuss their car rental needs
• Pick up and drop off clients as needed
• Deliver vehicles that are ready and clean
• Open, close contracts, and other documentation
• Confirm reservations by follow-up phone call
• Ensure all contracts and condition reports are complete; re-rinse exterior if needed
• Ensure delivery is done in a professional and efficient manner
• Receive returned vehicles, inspect, and close contract
• Assist team members in daily planning
• Participate in ad hoc projects (prepping and/or rinsing cars)

2. Administrative Duties

• Fully proficient in Globe’s policies and procedures
• Be ready for quizzes from time to time without notice and pass them with 80%
• Some of the duties include but are not limited to:
• Answering client questions
• Filling out rental agreements
• Conducting condition reports at departure and at return
• Proper filing and following office procedures
• Assist in various administrative duties as needed
• Email important notices and issues to the proper person/department
• Respond to emails

3. Perform other related duties as required

4. Must be fluently bilingual

5. Possess a valid Canadian driver license