Customer Relationship Representative, Remote Sales

RLDatix; Toronto; Hybrid; CAD 69,000 - 97,000; Full time

Job summary

A leading healthcare solutions company is seeking a Customer Relationship Representative for remote sales. This role involves managing customer relationships and identifying upsell opportunities. The ideal candidate will have a background in sales, familiarity with SaaS, and the ability to work collaboratively in a fast-paced environment. Benefits include health insurance and a flexible work schedule.

Benefits

Health insurance

401K

Paid time off

Flexible work schedule

Qualifications

• Prior experience in a customer-facing role within a Sales team.
• Proven success or exposure to the SaaS sales methodology.
• Ability to commute to a local office if required.

Responsibilities

• Identify upsell opportunities to facilitate business growth.
• Build strong relationships with customers and key partners.
• Collaborate with internal departments to meet client expectations.

Skills

Customer-facing experience

Sales experience

Familiarity with SaaS sales methodology

Knowledge of Microsoft software

Collaborative work ethic

Tools

Salesforce

Job description

Customer Relationship Representative | Remote Sales | Hybrid or Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Customer Relationship Representative, Remote Sales based in the US or Canada to join our Sales team, so that we can support and grow relationships with existing customers throughout the sales process. The Customer Relationship Representative, Remote Sales will manage a set quota and foster customer relationships to facilitate business growth and contribute to RLDatix’s mission of delivering safer healthcare for all.

Responsibilities

• Identify upsell opportunities to facilitate business growth within existing accounts
• Build strong relationships with customers, key suppliers, and partners to educate and inform them about RLDatix’s services
• Understand client needs in order to strategically align them with our RLD360 platform
• Collaborate with internal departments to ensure client expectations are met
• Document and update customer accounts and activities within Salesforce to ensure data integrity

What Kind of Things We’re Most Interested in You Having

• Prior experience in a customer-facing role within a Sales team; direct sales experience preferred
• Proven success or exposure to the SaaS sales methodology; experience with Miller Heiman is a plus
• In-depth knowledge of Microsoft software products
• Ability to commute to a local office (Chicago, IL; Carmel, IN; Charleston, SC; Toronto, ON) if located near one
• A resourceful, self-starter with a passion for continuous learning
• A knack for working collaboratively in a fast-paced, team-oriented environment

Benefits & Equal Opportunity

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.